Prior authorization must be requested from Atlânticoline for the transport of large volumes (more than 1m on a side), and for any BNA transport on Ariel vessel (Corvo/Flores).

Atlânticoline does not transport palletized cargo.

Forklifts are not permitted on ships.

BNA must be packaged in such a way that its integrity is not compromised by the normal course of operation. Atlânticoline is not responsible for any damage caused during the transport of these volumes when they are not properly packaged and reserves the right to refuse their transport.

Atlânticoline does not guarantee that packages delivered in the last 30 minutes before a trip will continue on that trip. Before each trip, priority will be given to selling tickets and receiving accompanied luggage.

BNA volumes must contain information relating to the sender and recipient. When sending a BNA, it is mandatory to indicate the name and contact details of the sender and recipient.

To collect BNA, the receiver must inform the label number assigned to the volume and legibly sign the delivery note.

Operating conditions, sea conditions and checked baggage may affect BNA transport capacity limits.

Atlânticoline is not responsible, in the event of loss or damage, for perishable products, valuables, particularly important documents (passports, personal identification, tickets or credit cards), money, gold, silver, jewelry, haute couture, objects art, audiovisual equipment, mobile phones, photo/video cameras, computer equipment or sports equipment, medicines, glasses or lenses.