Atlânticoline implements a structured framework of management systems designed to ensure:

• Service quality
• Operational safety
• Institutional integrity
• Environmental and social responsibility

The company operates a Quality Management System and a Safety Management System aligned with national and international best practices. These systems support continuous improvement of the services provided, promote safe maritime operations and safeguard the well-being of passengers and crew.

The Quality Policy reflects this commitment to excellence through clear guidelines that govern performance across all areas of the organisation.

In the field of maritime safety, and in compliance with the International Safety Management, ISM, Code, Atlânticoline establishes, through its Safety Management System Statement, the principles applicable on board its vessels, in accordance with the regulations of the International Maritime Organization and other relevant regulatory authorities.

Atlânticoline also upholds ethics, transparency and integrity as core values. To reinforce these principles, the company has implemented an Anti-Fraud Policy, a Risk Management Plan for Corruption and Related Offences, and a Code of Ethics and Conduct, which define the standards for responsible and sustainable corporate governance.

With regard to consumer protection, and pursuant to Article 18 of Law no. 144/2015 of 8 September, consumers may resort to alternative dispute resolution mechanisms. The relevant information is provided below.

CNIACC – National Centre for Consumer Information and Arbitration
Telephone: +351 253 619 107
Opening hours: 09:00 to 16:00
Email: geral@cniacc.pt
Website: www.cniacc.pt

For updates and further information, please consult the Portuguese Consumer Portal at www.consumidor.gov.pt

Please refer to our Data Protection and Privacy Policy.