Conditions

Regular fare for passengers aged 13 and over and under 65. Citizens with tax domicile in the Autonomous Region of the Azores can benefit from the resident rate, upon presentation of the Citizen Card.

Required documents

Valid identification document (Citizen Card or passport)

Ticket changes

Before the start of the journey, tickets may be changed, provided the new booking corresponds to the same fare.

Changes to the travel date are not permitted for unused tickets once the original travel date has expired.

Changes to the travel date are subject to availability at the time the change is requested.

Ticket Data Amendment

Until the start of the journey, the personal data shown on the ticket may be amended, provided that the conditions for the applicability of the respective fare remain unchanged.
The amendment may be made free of charge through the online customer area.
Whenever the amendment is carried out at ticket offices or through Atlânticoline’s Contact Center, an administrative fee of 1,50€ per amended ticket will be applied.

Trip cancellation

Assistance will be provided acording to the Transport Contrat

Refund Policy

• Up to 5 days before the trip: 100% refund
• Less than 5 days before the trip: 85% refund
• After the trip: 0% refund

If the trip is changed or canceled, you are entitled to request a full refund.

Duplicate and Invoice

The issuance of a duplicate ticket can only be requested within 60 days after the travel departure date, upon presentation of the corresponding invoice.
Requests for an invoice with tax identification must be made at the time of ticket purchase.