Required documents
Vehicle booklet (make, model, sub-model, year and registration number). Name and ID of the passenger who will accompany the vehicle, who must have a trip scheduled on the same date. For vehicles traveling without a driver, it will be necessary to indicate the name and contact details of the people responsible for delivery and collection.
Ticket changes
Changes are permitted provided the fare remains the same and subject to seat availability. For round-trip tickets, changes are only allowed if both the fare and the itinerary remain unchanged.
- Up to 5 days before departure: free change
- From 5 days to 24 hours before departure: 15% change fee
- Less than 24 hours up to 3 hours before departure: 50% change fee
- Less than 3 hours before departure or after departure: changes are not permitted
If the trip is changed or cancelled, you may request a full refund.
Vehicle Details Change
Until the start of the journey, vehicle details may be changed, provided that the conditions for the applicability of the respective fare remain unchanged.
Changes can be made free of charge through the online customer area.
If the change is made at Atlânticoline ticket offices or through the Contact Center, an administrative fee of €2.50 per amended ticket will be applied.
Trip cancellation
Assistance will be provided acording to the Transport Contrat
Refund Policy
- Up to 5 days before departure: 100% refund
- From 5 days to 24 hours before departure: 75% refund
- From 24 to 3 hours before departure: 25% refund
- Less than 3 hours before departure and after departure: 0% refund
If the trip is changed or cancelled, you may request a full refund.
Round Trips
Purchasing a round ticket assumes that the same port is used on the departure and return journey.
Vehicles travelling without driver
The transport of unaccompanied vehicles is subject to the following conditions:
a) Tickets may only be purchased at Atlânticoline ticket offices or through the Contact Center.
b) When purchasing the ticket, the name and contact details of the persons responsible for delivering and collecting the vehicle from the car deck must be provided.
c) The person delivering the vehicle on board must park it on the car deck in the designated area and hand the key to an Atlânticoline staff member.
d) At the destination port, the vehicle must be collected by the designated responsible person.
Atlânticoline staff do not carry out the loading or unloading of unaccompanied vehicles.
Vehicles entering/exiting the ship
Vehicles must present for boarding at least 30 minutes before the departure time of the trip. Any vehicle that appears for boarding after this limit loses the right to board.
The transport of vehicles on the car deck presupposes immediate collection upon arrival at the destination port. Failure to comply with this rule implies that Atlânticoline will directly collect the vehicle, for remuneration in accordance with the current tariff, not assuming any responsibility for damages or breakdowns that may occur, either to the vehicle in question or to other vehicles, as well as fines or fees, particularly due to improper parking.