Complaints and Reports
Atlânticoline operates based on rigor, integrity, and a commitment to the quality of the services it provides.
To ensure effective communication appropriate to the nature of each situation, it offers three distinct channels: one for improvement suggestions, another for complaints related to customer experience, and a reserved channel for reporting legal infractions or unethical behavior.
To ensure effective communication appropriate to the nature of each situation, it offers three distinct channels: one for improvement suggestions, another for complaints related to customer experience, and a reserved channel for reporting legal infractions or unethical behavior.
Suggestions
If you would like to share your opinion or suggest improvements to Atlânticoline’s services, we appreciate your input. All suggestions are reviewed with the goal of continuously improving our passengers’ experience.
- Send your suggestion to: comercial@atlanticoline.pt
Suggestions are not considered formal and do not replace the channels for complaints or whistleblowing.
Complaints
If you have experienced any unsatisfactory situation related to the services provided by Atlânticoline, you may submit your complaint through one of the following methods:
- Filling out the online Complaints Book;
- Sending an email to: comercial@atlanticoline.pt
The Complaints Book is solely intended for formal complaints, while the email address can be used to submit complaints related to the customer experience, such as operational issues, schedules, service, fares, or other similar matters.
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️Access the Complaints Book
Whistleblower Channel
Atlânticoline’s Whistleblower Channel is exclusively for reporting situations involving legal violations, ethical misconduct, or behavior contrary to the company’s internal rules and policies.
This channel can be used to safely and confidentially report situations such as:
- Acts of corruption, fraud, or embezzlement;
- Undisclosed conflicts of interest;
- Violations of environmental, safety, or professional conduct standards;
- Harassment (moral or sexual);
- Other illegal practices or those seriously damaging to the principles of integrity and responsibility.
This channel is not intended for complaints related to services provided or the customer experience. For those purposes, the appropriate suggestions or complaints channels should be used.
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️️Access the Whistleblower Channel