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COMPANY > QUALITY,
SAFETY AND ENVIRONMENT

In upholding the Quality, Safety, and Environmental issues, we aim to comply with all national and international norms, while preserving existing infrastructures, maintaining staff health and ensuring passenger safety.
Evaluating our customer satisfaction

Atlânticoline, S.A., developed during its 2017 seasonal operation, a customer satisfaction study. In this context, passengers were asked to fill out an inquiry during their travels.

Data collection covered the period from July 31 to September 24, 2017. After treatment and analysis of collected data. Home

The sample was characterized by an average age of 40.9 years, with Portuguese being 93.5% of the passengers transported, where 59% have a level of education between secondary and higher education; Home In the scale used, from 1 to 5, where the value 1 represents "Poor" and the value 5 is "Excellent", the general classification of the service provided by Atlânticoline, SA was Bom ( overall mean of 3.26); Taking into account the value of the global average mentioned above, the topics that registered higher values ​​were "Ship and Travel" and "Crew"; Home

The three subtopics that scored the highest were "Crew Sympathy", "General Ship Cleanliness" and "Crew Presentation / Availability";

Safety and Environmental Protection

Throughout 2017 seasonal operation, Atlânticoline, S.A., developed a customer satisfaction study.

In this context, passengers were asked to fill out an inquiry during their travels. Data collection covered the period from July 31 to September 24, 2017. After treatment and analysis of the data collected, the sample was generally characterized by an average age of 40.9 years, with 93.5% of the Portuguese being transported passengers, where 59% have a level of education between secondary and higher education; In the scale used, from 1 to 5, where the value 1 represents "Poor" and the value 5 is equivalent to "Excellent", the general classification of the service provided by Atlânticoline, S.A., was Good (global average of 3.26); Taking into account the value of the global average mentioned above, the topics that registered higher values ​​were "Ship and Travel" and "Crew"; The 3 subtopics that scored the highest were "Crew Sympathy", "General Ship Cleanliness" and "Crew Presentation / Availability";

Enrolling into the "Azores Sustainability Program”

Atlânticoline, S.A., subscribed to the "Sustainability Primer for the Azores" program, committing itself, for the year 2018, with the following objectives:

⋅ Objective 1: 5% reduction in the consumption of paper and water in the administrative facilities of Atlânticoline, S.A .;

⋅ Objective 2: Internal training to 10% of the workforce, within the scope of "Management and Valorisation of Waste";

⋅ Objective 3: Allocation of 5% of the total billing volume of the seasonal operation to a senior rate, providing elderly passengers with easy access to Atlânticoline, S.A.