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GENERAL CONDITIONS >
ALTERATIONS AND REFUNDS

Alterations

In regards to passenger tickets, to cabins and animals, you may change the date travel before departure without any cost or penalty for the service.

In passenger (Adult, Kiko / child and Senior / IPG), cabin and animal tickets it is possible to change the travel date, as well as the hour, before departure without any cost or penalty for the service provided.

Any tickets purchased through the Interjovem fare cannot be changed. Group fare tickets can only be changed if all group members' tickets are changed. Any tickets changed associated with tickets bought under any promotional fare, must be consulted in the specific fare regulations.

When purchasing car tickets, any requested changes, up to 5 days before

the date of travel are not subject to fees. If the change is made within 5 days before the start date of travel, a change fee will be charged according to the following tariff:
Vehicles Types 5 days prior to trip, up to 24h before the date of travel 24h prior to the date of the trip
P1 e P2 4€ 7€
Other types 10€ 20€

The cancellation of a ticket, up to 24 hours after its issue, is refunded at 100% of the total cost (applicable only when the ticket is purchased at least 3 days in advance).

Issuance after 24 hours and up to the date of travel, refund will be of 90% of ticket cost. For tickets whose cost is equal to or less than € 10, a flat fee of € 1 will be withheld.

After the date of travel tickets are non-refundable.

Senior and Interjovem tickets are non-refundable. Group tickets can only be canceled if the cancellation applies to the entire group.

A summary table for the return conditions is given below:

You may change the name or licence plate number of a vehicle, for a € 10 fee.

Changes to the travel date are only allowed as long as the new trip is of the same fare and for fares that allow being changed. Please refer to the summary of the available rate conditions.

After the initial travel date, no changes are allowed.

Returns:

The cancellation of a reservation may entail the return of part of the ticket price, in accordance with the commercial rules in force.

The cancellation of an un- issued or unpaid booking will receive no refund.

No refund will be given for tickets that have been used, or whose date of travel have come to pass.

In case of a transhipment and there is a need to changes ships during a trip, it is check in of the first route, even if the client does not proceed to its final destination, with no refund of the said ticket.

The cancellation of a ticket, up to 24 hours after its issue, is refunded at 100% of the total cost (applicable only when the ticket is purchased at least 3 days in advance).

Issuance after 24 hours and up to the date of travel, refund will be of 90% of ticket cost. For tickets whose cost is equal to or less than € 10, a flat fee of € 1 will be withheld.

After the date of travel tickets are non-refundable.

A summary table for the return conditions is given below:

One Way Trip Round Trip Return
Ticket First Leg Ticket Return Ticket
Issue ≤ 24h or ≤ 3 day prior to trip date Issued Issued Issued 100%
Issue ≥ 24 h Issued Issued Issued 90%
- Check-In Issued 45%
- Expired Issued 45%
- Check-In Expired No return
Expired Expired Expired No return
- Expired Check-In No return
Check-In Check-In Check-In No return
Subtitle: Issued: Status of a ticket that has not yet been consumed and whose travel date has not yet been passed; Expired: Status of a ticket that has not been consumed and whose travel date has already passed; Check-In: Status of a consumed ticket

Excluded from this scope of assistance in cases of delays, deviations or cancellations due to meteorological and operational reasons, which are the responsibility of Atlânticoline, and the rules that apply in these cases defined by Regulation (EC) No 1177/2010 and are defined in the regulation of each tariff marketed by the company.