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SAFETY AND ENVIRONMENT

Atlânticoline has a Quality Management System (document in portuguese) and a Safety Management System, aligned with the best national and international practices. These systems ensure continuous improvement of the services provided, the safety of operations, and the well-being of both passengers and employees.

The company's Quality Policy (document in portuguese) reflects this commitment to excellence, through clear guidelines that steer operations across all areas of the organisation.

In the field of safety, and in compliance with the International Safety Management (ISM) Code, Atlânticoline, in its Safety Management System Declaration (ISM) (document in portuguese), sets out the principles followed on board its vessels, in accordance with regulations from the International Maritime Organization (IMO) and other relevant regulatory bodies.

The company equally values ethics, transparency, and integrity. To reinforce this commitment, it has implemented an Anti-Fraud Policy Statement (document in portuguese), a Corruption Risk Prevention Plan (document in portuguese), and a Code of Ethics and Conduct (document in portuguese), which define the organization's principles for responsible and sustainable conduct.

In the event of consumer-related disputes, consumers may resort to alternative dispute resolution mechanisms. Detailed information can be found below, in accordance with Article 18 of Law no. 144/2015, of September 8.


For updates and more information, please visit the Consumer Portal at www.consumidor.gov.pt